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020 _a0-07-231221-1
037 _aTextbook
040 _aFMSL
_beng
_cFMSL
041 _aeng
_2eng
084 _aX8(A):51 P0
_qFMSL
100 _aZeithaml V A
_9741368
245 0 _aServices marketing: Integrating customer focus across the firm
_cZeithaml V A; Bitner M J
250 _a2
260 _aNY
_bNY, McGraw Hill
_c2000
300 _a620p
942 _cTB
_hX8(A):51 P0
999 _c1286643
_d1286643