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| 020 | _a0-87584-654-8 | ||
| 037 | _aTextbook | ||
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_aFMSL _beng _cFMSL |
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_aeng _2eng |
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_aX:8ogD658(2:55).73 N6 _qFMSL |
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_aBroken promises: an unconventional view of what went wrong at IBM _cMills D Q; Friesen G B |
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_aBoston _bBoston, Harvard Business School _c1997 |
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