000 00556nam a2200193Ia 4500
005 20250326141028.0
008 250326s9999 xx 000 0 und d
020 _a81-7514-051-1
037 _aTextbook
040 _aFMSL
_beng
_cFMSL
041 _aeng
_2eng
084 _aX:89Q8 N7
_qFMSL
100 _aStamatis D H
245 0 _aTotal quality service: principles, practices and implementation
_cStamatis D H
260 _aNew Delhi
_bNew Delhi, Vanity
_c1997
300 _a318p
942 _cTB
_hX:89Q8 N7
999 _c1288370
_d1288370