000 00578nam a2200193Ia 4500
005 20250326141109.0
008 250326s9999 xx 000 0 und d
020 _a0-07-136253-3
037 _aTextbook
040 _aFMSL
_beng
_cFMSL
041 _aeng
_2eng
084 _aX:51 P1
_qFMSL
100 _aBarnes J G
_9743690
245 0 _aSecrets of customer relationship management : it is all about how you make them feel
_cBarnes J G
260 _aNew York
_bNew York, McGraw-Hill
_c2001
300 _a316p
942 _cTB
_hX:51 P1
999 _c1288684
_d1288684