| 000 | 00484nam a2200181Ia 4500 | ||
|---|---|---|---|
| 005 | 20250326141125.0 | ||
| 008 | 250326s9999 xx 000 0 und d | ||
| 037 | _aTextbook | ||
| 040 |
_aFMSL _beng _cFMSL |
||
| 041 |
_aeng _2eng |
||
| 084 | _qFMSL | ||
| 100 |
_aWilliams Tom _9743761 |
||
| 245 | 0 |
_aDealing with customer complaints _cWilliams Tom |
|
| 260 |
_aEngland _bEngland, Gower Publication House _c1996 |
||
| 300 | _a143p | ||
| 942 | _cTB | ||
| 999 |
_c1288809 _d1288809 |
||