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| 037 | _aTextbook | ||
| 040 |
_aFMSL _beng _cFMSL |
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| 041 |
_aeng _2eng |
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| 084 | _qFMSL | ||
| 100 |
_aBowen David E Etc. _9744474 |
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| 245 | 0 |
_aService management effectiveness . _cBowen David E Etc. |
|
| 260 |
_aOxford _bOxford, Jossey bass. _c1990 |
||
| 300 | _a414p | ||
| 942 | _cTB | ||
| 999 |
_c1290347 _d1290347 |
||