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| 037 | _aTextbook | ||
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_aFMSL _beng _cFMSL |
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_aeng _2eng |
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_aX8(A):8 P0 _qFMSL |
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_aGronroos C _9735698 |
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_aService management and marketing : a customer relationship management approach _cGronroos C |
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| 250 | _aEd 2 | ||
| 260 |
_aNew York _bNew York, John Wiley & Sons _c2000 |
||
| 300 | _a394p | ||
| 942 |
_cTB _hX8(A):8 P0 |
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_c1298070 _d1298070 |
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