000 00560nam a2200181Ia 4500
005 20250326143205.0
008 250326s9999 xx 000 0 und d
037 _aTextbook
040 _aFMSL
_beng
_cFMSL
041 _aeng
_2eng
084 _aXobD658(2:55) P2
_qFMSL
100 _aMuther A
_9742167
245 0 _aCustomer relationship management : Electronic customer care in the New Economy
_cMuther A
260 _aNew York
_bNew York, Springer
_c2002
300 _a137p
942 _cTB
_hXobD658(2:55) P2
999 _c1298516
_d1298516