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020 _a0-7494-3895-9
037 _aTextbook
040 _aFMSL
_beng
_cFMSL
041 _aeng
_2eng
084 _aX:51 P3
_qFMSL
100 _aWoodcock N
_9747770
245 0 _aCutomer management scorecard
_cWoodcock N; Stone M
260 _aLondon
_bLondon, Kogan Page
_c2003
300 _a427p
942 _cTB
_hX:51 P3
999 _c1298935
_d1298935