000 00498nam a2200181Ia 4500
005 20250326143631.0
008 250326s9999 xx 000 0 und d
037 _aTextbook
040 _aFMSL
_beng
_cFMSL
041 _aeng
_2eng
084 _aX:87 P4
_qFMSL
100 _aCalvert N
_9748303
245 0 _aGower handbook of call and contact centre management
_cCalvert N
260 _aUSA
_bUSA, Gower
_c2004
300 _a340p
942 _cTB
_hX:87 P4
999 _c1300365
_d1300365