000 00505nam a2200193Ia 4500
005 20250326144449.0
008 250326s9999 xx 000 0 und d
037 _aTextbook
040 _aFMSL
_beng
_cFMSL
041 _aeng
_2eng
084 _aX:51 P5
_qFMSL
100 _aEvenson R
_9749695
245 0 _aCustomer service training 101
_cEvenson R
260 _aNY
_bNY, AMACOM
_c2005
365 _b1072.6965
650 _aMarketing
942 _cTB
_hX:51 P5
999 _c1303786
_d1303786