000 00597nam a2200205Ia 4500
005 20250326144509.0
008 250326s9999 xx 000 0 und d
020 _a0-837389-675-7
037 _aTextbook
040 _aFMSL
_beng
_cFMSL
041 _aeng
_2eng
084 _aX8(A):74 P6
_qFMSL
100 _aHarvey J
245 0 _aManaging service delivery proceses : linking strategy to operations
_cHarvey J
260 _aWisconsin
_bWisconsin, ASQ Quality
_c2006
300 _a352p
365 _b3891.5799999999999
942 _cTB
_hX8(A):74 P6
999 _c1303925
_d1303925