| 000 | 00628nam a2200217Ia 4500 | ||
|---|---|---|---|
| 005 | 20250326144549.0 | ||
| 008 | 250326s9999 xx 000 0 und d | ||
| 020 | _a0-07-725205-6 | ||
| 037 | _aTextbook | ||
| 040 |
_aFMSL _beng _cFMSL |
||
| 041 |
_aeng _2eng |
||
| 084 |
_aX:51 N3 _qFMSL |
||
| 100 |
_aBalnchard Ken _9749900 |
||
| 245 | 0 |
_aRaving fans!: a revolutionary approach to customer service _cBalnchard Ken; Bowles Sheldon |
|
| 260 |
_aNew Delhi _bNew Delhi, Harper Collings _c1993 |
||
| 300 | _ax,137 | ||
| 365 | _b125 | ||
| 650 | _aManagement | ||
| 942 |
_cTB _hX:51 N3 |
||
| 999 |
_c1304181 _d1304181 |
||