| 000 | 00936nam a2200289Ia 4500 | ||
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| 003 | OSt | ||
| 005 | 20220918171428.0 | ||
| 006 | a|||||r|||| 00| 0 | ||
| 007 | ta | ||
| 008 | 220917b |||||||| |||| 00| 0 eng d | ||
| 020 |
_a9781783300594 (pbk) _c4636.31 |
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| 024 | _a289,911 | ||
| 037 |
_b1181, 28/03/2016, Bright Book Service _cTextual |
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| 040 |
_aARTS _cARTS _beng |
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| 041 |
_2eng _aeng |
||
| 082 | _a2:7:b6, P9;Q5 | ||
| 100 |
_aHernon Peter _932449 |
||
| 245 | 0 |
_aAssessing service quality _b Satisfying the expectations of library customers |
|
| 250 | _a3rd | ||
| 260 |
_aLondon _bFacet Publishing UK _c2015 |
||
| 300 |
_axiii, 218p. _ccm. |
||
| 650 | _aLIBRARY SCIENCE | ||
| 700 |
_a Altman Ellen _936512 |
||
| 700 |
_a Dugan Robert E. _932450 |
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| 942 |
_h2:7:b6, P9;Q5 _cTEXL _2CC |
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| 999 |
_c139530 _d139530 |
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