000 00880nam a2200265Ia 4500
003 OSt
005 20220918171724.0
006 a|||||r|||| 00| 0
007 ta
008 220917b |||||||| |||| 00| 0 eng d
020 _a9788170005766 (hbk)
_c1225
024 _a246,597
037 _b1117, 18/02/2011, Pioneer Book Distributors
_cTextual
040 _aARTS
_cARTS
_beng
041 _2eng
_aeng
082 _a2:7:b6, P9(2D)
100 _aHernon Peter
_932449
245 0 _aAssessing service quality
_b Satisfying the expectations of library customers
260 _aNew Delhi
_bEss Ess Publications India
_c2009
300 _axviii,243p.
_ccm.
650 _aLIBRARY SCIENCE
700 _a Altman Ellen
_936512
942 _h2:7:b6, P9(2D)
_cTEXL
_2CC
999 _c141057
_d141057