| 000 | 00580nam a22001817a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20250605162701.0 | ||
| 008 | 250605b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9781032515007 | ||
| 040 | _crda | ||
| 100 |
_aYorgov, Ivaylo., _eauthor _9811956 |
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| 245 |
_aThe Abusive Customer: _bBreaking the Silence Around Customers' Aggressive Behaviour _cby Ivaylo Yorgov |
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| 260 |
_aNew York: _bRoutledge, _c2024. |
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| 300 | _a228p. | ||
| 504 | _aReferences: Bacal, Robert., cherry, K.. | ||
| 650 | _2Aggressive Behaviour | ||
| 942 |
_2CC _cGB _e1 _hX:51 R4 _n0 |
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| 999 |
_c1431452 _d1431452 |
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