000 00712nam a2200265Ia 4500
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008 008 260114s9999 xx 000 0 eng d
020 _a9789811625794
037 _aEBOOK
040 _aCRL
040 _beng
040 _cCRL
041 _2eng
041 _aeng
084 _qCRL
100 _aNur Fazidah Elias, Ruzzakiah Jenal, Hazilah Mohd Amin, Hazura Mohamed, Siti Aishah Hanawi
_91090978
245 0 _aService Excellence for Sustainability
260 _bSpringer
260 _bSpringer
260 _c2021
856 _uhttps://link.springer.com/openurl?genre=book&isbn=978-981-16-2579-4
942 _cEBOOK
999 _c1656718
_d1656718