000 00640nam a2200277Ia 4500
005 20260324130545.0
008 008 260324s9999 xx 000 0 eng d
020 _a9780080554297
037 _aEBOOK
040 _aCRL
040 _beng
040 _cCRL
041 _2eng
041 _aeng
084 _qCRL
100 _aMerilynn Van Der Wagen
_91182224
245 0 _aCustomer Service Intelligence
260 _bTaylor and Francis
260 _c2007
365 _a
365 _b300
856 _uhttp://www.taylorfrancis.com/books/9780080554297
942 _cEBOOK
999 _c1778500
_d1778500