000 00620nam a2200277Ia 4500
005 20260324132557.0
008 008 260324s9999 xx 000 0 eng d
020 _a9780080496535
037 _aEBOOK
040 _aCRL
040 _beng
040 _cCRL
041 _2eng
041 _aeng
084 _qCRL
100 _aIan Smith
_91189821
245 0 _aMeeting Customer Needs
260 _bTaylor and Francis
260 _c2004
365 _a
365 _b210
856 _uhttp://www.taylorfrancis.com/books/9780080496535
942 _cEBOOK
999 _c1788043
_d1788043