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| 005 | 20260324134013.0 | ||
| 008 | 008 260324s9999 xx 000 0 eng d | ||
| 020 | _a9780429082849 | ||
| 037 | _aEBOOK | ||
| 040 | _aCRL | ||
| 040 | _beng | ||
| 040 | _cCRL | ||
| 041 | _2eng | ||
| 041 | _aeng | ||
| 084 | _qCRL | ||
| 100 |
_aMadeline Bodin _91195206 |
||
| 245 | 4 | _aThe Call Center Dictionary | |
| 245 | 4 | _bThe Complete Guide to Call Center and Customer Support Technology Solutions | |
| 260 | _bTaylor and Francis | ||
| 260 | _c2002 | ||
| 365 | _a | ||
| 365 | _b370 | ||
| 856 | _uhttp://www.taylorfrancis.com/books/9780429082849 | ||
| 942 | _cEBOOK | ||
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