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| 020 | _a9780429079597 | ||
| 037 | _aEBOOK | ||
| 040 | _aCRL | ||
| 040 | _beng | ||
| 040 | _cCRL | ||
| 041 | _2eng | ||
| 041 | _aeng | ||
| 084 | _qCRL | ||
| 100 |
_aAndrew Waite _91197678 |
||
| 245 | 2 | _aA Practical Guide to Call Center Technology | |
| 245 | 0 | _bSelect the Right Systems for Total Customer Satisfaction | |
| 260 | _bTaylor and Francis | ||
| 260 | _c2001 | ||
| 365 | _a | ||
| 365 | _b370 | ||
| 856 | _uhttp://www.taylorfrancis.com/books/9780429079597 | ||
| 942 | _cEBOOK | ||
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_c1797981 _d1797981 |
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