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| 008 | 008 260324s9999 xx 000 0 eng d | ||
| 020 | _a9780429080388 | ||
| 037 | _aEBOOK | ||
| 040 | _aCRL | ||
| 040 | _beng | ||
| 040 | _cCRL | ||
| 041 | _2eng | ||
| 041 | _aeng | ||
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| 100 |
_aMadeline Bodin _91195206 |
||
| 245 | 0 | _aMaximizing Call Center Performance | |
| 245 | 0 | _b136 Innovative Ideas for Increasing Productivity and Customer Satisfaction | |
| 260 | _bTaylor and Francis | ||
| 260 | _c1999 | ||
| 365 | _a | ||
| 365 | _b370 | ||
| 856 | _uhttp://www.taylorfrancis.com/books/9780429080388 | ||
| 942 | _cEBOOK | ||
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