000 00744nam a2200241Ia 4500
005 20260430150126.0
008 008 250103s9999 xx 000 0 eng d
037 _aTheses
040 _aCRL
040 _beng
040 _ceng
041 _2eng
041 _aeng
084 _qCRL
100 _aMokha Anupreet Kaur Au.; Pushpender Gu.
_91236539
245 0 _aImpact of electronic customer relationship management (E-CRM) on customer loyalty in relation to customer experience and customer satisfaction in the banking industry
260 _c2021
300 _a289p.
650 _aCommerce
700 _aUniversity of Delhi. Faculty of Commerce and Business. Department of Commerce
942 _cTH
999 _c1849011
_d1849011