000 00630nam a2200241Ia 4500
003 OSt
005 20220918194818.0
006 a|||||r|||| 00| 0
007 ta
008 220917b |||||||| |||| 00| 0 eng d
024 _a81,743
037 _cTextual
040 _aARTS
_cARTS
_beng
041 _2eng
_aeng
082 _aS:6825, M4
100 _aShea G F
_987243
245 0 _aManaging a difficult or hostile audience
260 _aPrentice
_bHall A spectrum Book
_c1984
300 _axiii, 202-p.
_ccm.
650 _aPSYCHOLOGY
942 _hS:6825, M4
_cTEXL
_2CC
999 _c205465
_d205465