| 000 | 01157nam a2200337Ia 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20220912150407.0 | ||
| 006 | a|||||r|||| 00| 0 | ||
| 007 | ta | ||
| 008 | 220909b |||||||| |||| 00| 0 eng d | ||
| 020 | _a0873895851 (hbd) | ||
| 024 | _a12522 | ||
| 037 | _b10272, 09/07/2004, Govinda Book House | ||
| 037 | _cTextbook | ||
| 040 |
_aCSL _beng _cCSL |
||
| 041 | _aeng | ||
| 082 | _aB2T0b8BE, P3 TB | ||
| 100 | _aFisher Caroline M | ||
| 245 | 0 | _aDeveloping new services: incorporating the voice of the customer into strategic service development | |
| 260 |
_aMilwaukee _bASQ Quality Press _c2003 |
||
| 300 |
_axvi, 216p. _ccm. |
||
| 500 |
_aAppendix A-I, 181-208p. _ccm.; Bibliographical references 211-212p. _ccm.; Index 213-216p. _ccm. |
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| 650 | _a Consumer satisfaction | ||
| 650 | _a Customer services-management | ||
| 650 | _a Operational Research | ||
| 650 | _a Service industries | ||
| 650 | _aMathematics | ||
| 700 | _a Schutta James T | ||
| 942 |
_hB2T0b8BE, P3 TB _cTB _2CC |
||
| 999 |
_c46398 _d46398 |
||