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| 020 | _a0201403846 | ||
| 037 | _cGeneral Book | ||
| 040 |
_aRTL _cRTL _beng |
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| 041 |
_2eng _aeng |
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| 082 | _aX:51-8, N7 | ||
| 100 |
_aIrons Ken _9269757 |
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| 245 | 0 |
_aWorld of superservice _b Creating profit through a p |
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| 260 |
_aHarlow _bAddison-Wesley _c1997 |
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| 300 |
_aix, 246p _ccm. |
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| 500 | _aBibliography chapterwise | ||
| 650 |
_aMarketing Management _9233388 |
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| 942 |
_hX:51-8, N7 _cGB _2CC |
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| 999 |
_c551310 _d551310 |
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