000 00687nam a2200241Ia 4500
003 OSt
005 20220925213738.0
006 a|||||r|||| 00| 0
007 ta
008 220923b |||||||| |||| 00| 0 eng d
037 _cGeneral Book
040 _aRTL
_cRTL
_beng
041 _2eng
_aeng
082 _aX:8DR, N5
100 _aConnell Roger
_9278963
245 0 _aMeasuring customer and service profitability
_b In the finance sector
260 _aLondon
_bChapman and Hall UK
_c1995
300 _axii, 251p.
_ccm.
500 _aBibliography: P 242-43
650 _aFinance
942 _hX:8DR, N5
_cGB
_2CC
999 _c563587
_d563587