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020 _a0 7494 20775 8
037 _cGeneral Book
040 _aRTL
_cRTL
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041 _2eng
_aeng
082 _aX:511-8, N7
100 _aCook Sarah
_9144285
245 0 _aCustomer care
250 _a2nd
260 _aLondon
_bKogan page
_c1997
300 _a222p
_ccm.
490 _aHow to improve competitiveress,staff motivation &profitability in today's service driven organization
942 _hX:511-8, N7
_cGB
_2CC
999 _c570132
_d570132