000 00683nam a2200241Ia 4500
003 OSt
005 20220926004558.0
006 a|||||r|||| 00| 0
007 ta
008 220923b |||||||| |||| 00| 0 eng d
020 _a8170368421
037 _cGeneral Book
040 _aRTL
_cRTL
_beng
041 _2eng
_aeng
082 _aX9(Y):51.2.N9, N9
100 _aBalachandran S
_925209
245 0 _aCostomer-driven services management
260 _a New Delhi
_bResponse Books India
_c1999
300 _a333p. Bib p. 326-27
_ccm.
650 _aService Industry
942 _hX9(Y):51.2.N9, N9
_cGB
_2CC
999 _c611652
_d611652