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020 _a0631200878
037 _cGeneral Book
040 _aRTL
_cRTL
_beng
041 _2eng
_aeng
082 _aX:511-8, N7
100 _aCartwright Roger
_9331046
245 0 _aIncharge of customer satisfaction
260 _aOxford
_bBlackwell
_c1997
300 _axiv, 209p
_ccm.
490 _aIn Charge
500 _aBibliography : p 203-04
650 _aMarketing
_915998
700 _a Green George
_9331047
942 _hX:511-8, N7
_cGB
_2CC
999 _c644724
_d644724