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020 _a0750655135
_c3583.5999999999999
037 _bIN2405, 03/03/2016, R K Books
_cGeneral Book
040 _aRTL
_cRTL
_beng
041 _2eng
_aeng
082 _aX:1:(S:44), P2
100 _aHILL Nigel
_9231864
245 0 _aCustomer satisfaction measurement for ISO 9000
_b2000
260 _aOxford
_bButterworth Heinemann
_c2002
300 _axii,148p
_ccm.
650 _aCommerce
700 _a ROCHE Greg
_9331313
700 _a SELF Bill
_9331314
942 _hX:1:(S:44), P2
_cGB
_2CC
999 _c645128
_d645128