000 00809nam a2200277Ia 4500
003 OSt
005 20220926034445.0
006 a|||||r|||| 00| 0
007 ta
008 220923b |||||||| |||| 00| 0 eng d
020 _a0030288924
037 _cGeneral Book
040 _aRTL
_cRTL
_beng
041 _2eng
_aeng
082 _aX9(Y):51, N7;P2
100 _aBateson John E G
245 0 _aEssentials of services marketing
_b Concepts, strategies
250 _a2nd
260 _aWashington
_bThomson Press USA
_c2002
300 _axxi, 567p
_ccm.
490 _aDryden Press Series in Marketing
650 _aService Industry
700 _a Hoffman K Douglas
942 _hX9(Y):51, N7;P2
_cGB
_2CC
999 _c659556
_d659556