000 00841nam a2200289Ia 4500
003 OSt
005 20220912151627.0
006 a|||||r|||| 00| 0
007 ta
008 220909b |||||||| |||| 00| 0 eng d
020 _a1578201020 (pbk)
024 _a10605
037 _bGovinda,
037 _cTextbook
040 _aCSL
_beng
_cCSL
041 _aeng
082 _aD65,8(B):715, P2 TD
100 _aReynolds Janice
245 0 _aPractical guide to CRM: building more profitable customer relationships
260 _aGilroy
_bCMP Books
_c2002
300 _a285p.
_ccm.
500 _aIndex p287; Glossary 269-285p
650 _a Customer relationship management
650 _aComputer science
942 _hD65,8(B):715, P2 TD
_cTB
_2CC
999 _c72835
_d72835