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_aSDCL _cSDCL _beng |
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_aSchneider Benjamin _9452647 |
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_aService quality _bResearch perspectives |
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_aCalifornia _bSage Publications _c2004 |
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| 490 | _aFoundations for organizational science. | ||
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_aConsumer Behaviour _9402749 |
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_a White Susan S _9452648 |
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