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024 _a69218
037 _cTextual
040 _aSDCL
_cSDCL
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041 _2eng
_aeng
082 _aX:5171, P0
100 _aGosney John W
_9470145
245 0 _aCustomer relationship management essentials.
260 _aNew Delhi
_bPrentice Hall of India
_c2000
300 _axviii,234p
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650 _aConsumer Behaviour
_9402749
700 _a Boehm Thomas P
_9470146
942 _hX:5171, P0
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_2CC
999 _c782866
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