000 00698nam a2200241Ia 4500
003 OSt
005 20220928130152.0
006 a|||||r|||| 00| 0
007 ta
008 220927b |||||||| |||| 00| 0 eng d
024 _a66396
037 _cTextual
040 _aSDCL
_cSDCL
_beng
041 _2eng
_aeng
082 _aX:5171g, P6
100 _aPayne Adrian
_9407983
245 0 _aHandbook of CRM
_bAchieving excellence in customer management
260 _aAmsterdam
_bElsevier
_c2006
300 _axx,438p
_ccm.
650 _aCustomer Relationship Management Electronic Markets
_9393270
942 _hX:5171g, P6
_cTEXL
_2CC
999 _c785522
_d785522