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| 082 | _aX9(Y):51.1'P, P6 | ||
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_aZeithaml Valarie A _9471559 |
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_aServices marketing _bIntegrating customer focus across the firm |
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| 250 | _a4 | ||
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_aBoston _bMcGraw-Hill _c2006 |
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_axxvii,708p _ccm. |
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| 650 | _aService Industry Market | ||
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_a Bitner Mary Jo _9471560 |
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