000 00592nam a2200217Ia 4500
003 OSt
005 20220928135546.0
006 a|||||r|||| 00| 0
007 ta
008 220927b |||||||| |||| 00| 0 eng d
024 _a3106
037 _cTextual
040 _aSDCL
_cSDCL
_beng
041 _2eng
_aeng
082 _aX:5171, P3
100 _aNewell Frederick
_9491509
245 0 _aWhy CRM doesn't work
_b How to win by letting customers manage the relationship
260 _c2003
942 _hX:5171, P3
_cTEXL
_2CC
999 _c806900
_d806900