000 00668nam a2200253Ia 4500
003 OSt
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006 a|||||r|||| 00| 0
007 ta
008 221004b |||||||| |||| 00| 0 eng d
020 _a033372450X
024 _a18708
037 _cTextual
040 _aCRL
_cCRL
_beng
041 _2eng
_aeng
082 _aX:89M, N8
100 _aJackson Ivan F
_916052
245 0 _aInformation systems
_b The customer service focus
260 _aHampshire
_bMacmillan Gt. Brit.
_c1998
300 _a307 p.
_ccm.
650 _aECONOMICS
942 _hX:89M, N8
_cTEXL
_2cc
999 _c952483
_d952483