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| 003 | OSt | ||
| 005 | 20221005053042.0 | ||
| 006 | a|||||r|||| 00| 0 | ||
| 007 | ta | ||
| 008 | 221004b |||||||| |||| 00| 0 eng d | ||
| 020 |
_a9781783300594 (pbk) _c4981.01 |
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| 024 | _a24850 | ||
| 037 |
_b45762, 29/12/2015, Segment Book Distributors _cTextual |
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| 040 |
_aCRL _cCRL _beng |
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| 041 |
_2eng _aeng |
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| 082 | _a2:7:b6, P9;Q5 | ||
| 100 |
_aHernon Peter _932449 |
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| 245 | 0 |
_aAssessing service quality _b Satisfying the expectations of library customers |
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| 250 | _a3rd | ||
| 260 |
_aLondon _bFacet Publication UK _c2015 |
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| 300 |
_axiii, 218p. _ccm. |
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| 650 | _aLIBRARY SCIENCE | ||
| 700 |
_a Altman Ellen _936512 |
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| 700 |
_a Dugan Robert E. _932450 |
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| 942 |
_h2:7:b6, P9;Q5 _cTEXL _2cc |
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_c961350 _d961350 |
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