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_b573, 13/03/2009, Bhartiya Sahitya Bhawan _cTextual |
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_aCRL _cCRL _beng |
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| 082 | _a2:7.73, P1 | ||
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_aHernon Peter _932449 |
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_aDelivering satisfaction and service quality _b A customer-based approach for libraries |
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_aNew Delhi _bIndiana India _c2009 |
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| 490 | _aAmerican Library Association series | ||
| 650 | _aLIBRARY SCIENCE | ||
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_a Whitman John R. _9608136 |
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