Delivering service quality : managerial challenges for the 21st century
Raghavachari M
Delivering service quality : managerial challenges for the 21st century Raghavachari M; Ramani K V - New Delhi New Delhi, Macmillan India 2000 - 651p
0-333-93409-1
Textbook
Delivering service quality : managerial challenges for the 21st century Raghavachari M; Ramani K V - New Delhi New Delhi, Macmillan India 2000 - 651p
0-333-93409-1
Textbook
