Services marketing: Integrating customer focus across the firm
Zeithaml V A
Services marketing: Integrating customer focus across the firm Zeithaml V A; Bitner M J - 2 - NY NY, McGraw Hill 2000 - 620p
0-07-231221-1
Textbook
Services marketing: Integrating customer focus across the firm Zeithaml V A; Bitner M J - 2 - NY NY, McGraw Hill 2000 - 620p
0-07-231221-1
Textbook
