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Analysis of customer satisfaction data: a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research

Allen Derek R

Analysis of customer satisfaction data: a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research - Wisconsin ASQ Quality Press 2000 - xvii,243p

Appendix 203-214p; Glossary 215-229p; Bibliography 231-234p; Index 235-243p

ISBN: 0873894357 (hbd)

Standard No.: 6828

Source: Affiliated, Textual

Subjects--Topical Terms:
Consumer satisfaction

Dewey Class. No.: B2T0b8B, P0

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