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Analysis of customer satisfaction data: a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research

By:

Allen Derek R

Contributor(s):

Rao T R

Material type:

TextLanguage: English Publication details: Wisconsin ASQ Quality Press 2000Description: xvii,243pISBN:

0873894357 (hbd)

Subject(s):

Consumer satisfaction

DDC classification:

B2T0b8B, P0

Item type:

Textual

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Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Textual	Central Science Library	Central Science Library			B2T0b8B P0 (Browse shelf(Opens below))					Available			SL1175316

Appendix 203-214p; Glossary 215-229p; Bibliography 231-234p; Index 235-243p

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