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Managing customer value : Creating Quality and Service that customer can see Gale B.t.

By: Material type: TextLanguage: English Publication details: New New, york The free Press 1994Description: 446pISBN:
  • 0-02-911045-9
Other classification:
  • X:51 N5
Item type: Textbook
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Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Textbook Faculty of Management Library Faculty of Management Library X:51 N5 (Browse shelf(Opens below)) Available ML1022910

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