Developing new services: incorporating the voice of the customer into strategic service development
Material type:
TextLanguage: English Publication details: Milwaukee ASQ Quality Press 2003Description: xvi, 216p. cmISBN: - 0873895851 (hbd)
- B2T0b8BE, P3 TB
Textbook
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Appendix A-I, 181-208p. cm.; Bibliographical references 211-212p. cm.; Index 213-216p. cm.
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