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How to measure customer satisfaction

By:

Hill Nigel, and others

Material type:

TextLanguage: English Publication details: Aldershot Gower 2003Edition: 2Description: vii,151p cmISBN:

056608595X

Subject(s):

Cosumption Economics

DDC classification:

X:1:(S:44), P3

Item type:

General Books

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Appendix: P 125-145

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