Amazon cover image
Image from Amazon.com
Image from Coce

Improving customer satisfaction loyalty and profit

By: Contributor(s): Material type: TextLanguage: English Series: University of Michigan Business School Management SeriesPublication details: San Francisco Jossey Bass 2000Description: xv, 214p cmISBN:
  • 0787953105
Subject(s): DDC classification:
  • X:511-8:(S), PO
Item type: General Books
Tags from this library: No tags from this library for this title. Log in to add tags.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
General Books Ratan Tata Library Ratan Tata Library X:511-8:(S) PO (Browse shelf(Opens below)) Available RT1159085

Bibliography : p 157-198; Appendix : p 157-198

There are no comments on this title.

to post a comment.
Copyright @ Delhi University Library System