Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention

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TextLanguage: English Publication details: Berlin Springer-Verlag 2000Description: xvii, 459p. cmISBN:

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Textual

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Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Textual	Central Science Library	Central Science Library			B2T0b8B P0 (Browse shelf(Opens below))					Available			SL1175131

Includes bibliographical references.; Index 437-449p. cm.

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